Description

An exciting opportunity has arisen for an experienced Crisis & Resilience Fund Manager to join a busy local authority service in South East London on an initial 3-month contract. We are seeking a skilled manager with extensive experience of assessing and processing Discretionary Housing Payment (DHP) applications, alongside a strong understanding of welfare benefits, crisis support schemes, and discretionary financial assistance. You will be a confident decision-maker with excellent judgement and a proven ability to lead high-performing teams in delivering consistent, resident-focused outcomes. The successful candidate will manage a frontline service responsible for assessing Crisis Payment and Housing Payment applications, ensuring decisions are lawful, evidence-based, and compliant with policy and funding guidance. You will oversee quality assurance, appeals, complaints, performance monitoring, workflow management, and service resilience, while driving continuous improvement across processes and systems. You will work closely with internal teams and external partners to deliver coordinated support for residents, helping to maximise income, reduce repeat crises, and improve long-term stability. This role is primarily office-based due to the frontline nature of the service. Regular office presence is essential to provide visible leadership, support operational delivery, respond to urgent issues, and ensure residents receive a responsive and effective service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this