Description

Salary: £38,000 - 48,000 per year

• Proven experience within Enterprise IT Service Management or IT Operations
• Strong understanding and practical application of ITIL, ideally ITIL 4
• Experience leading governance forums such as Change Advisory Boards (CAB)
• Solid knowledge of risk management, controls and audit processes
• Strong stakeholder engagement skills with the ability to influence at all levels
• Experience in complex or fast-paced organisations is desirable
• Familiarity with tools such as JIRA or other service management platforms is desirable
• Exposure to resilience, BCM or incident management environments is desirable

• Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation and Testing, and IT Service Continuity
• Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks
• Support internal and external audit activity, including evidence gathering, remediation tracking and governance input
• Conduct technology risk and control assessments, driving mitigation and escalation where required
• Embed governance controls into agile delivery processes and operational workflows
• Produce and enhance governance reporting, including KPIs, KRIs and control effectiveness, to drive insights and improvements
• Support business resilience and continuity planning, including Business Impact Assessments and recovery activities
• Maintain governance artefacts and ensure compliance with internal and regulatory standards

• Support
• ITIL
• JIRA
• Security

More:

We are a large and expanding organisation based in Sheffield, operating through a period of change and transformation. You will join our well-established IT Governance and Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms and Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, this is a 6 month fixed-term contract offering a competitive salary up to £47,500 pro rata, a 15% employer pension contribution, 30 days annual leave plus bank holidays, hybrid and flexible working, a discretionary bonus scheme, healthcare cash plan, life assurance, income protection, cycle to work scheme, lifestyle benefits, enhanced family leave and paid volunteering days.

last updated 24 week of 2026